Case Acceptance & Building Your Practice
When the Patient Says No!
"What do you mean? If the patient rejects me, then
I'll do no dentistry on them. How does that help build a
practice? When they turn down my plan, how can that be good?..."
is Meant to be Lived!
"Here's the bad news. No one can possibly get "everything"
done today. Most dentists and their staffs could find something
to do 24 hours a day, 7 days a week. Why are some invigorated
and some exhausted? Let's look at some of the things that
make the difference..."
NBA Coach Phil Jackson Can Help Your Practice
"Maybe a World Championship coach who has helped
his stars, role players and others on the team go from "not
so hot" to "very good" to World Champs year after year,
could teach us a few thing about our teams."
to Increase Case Acceptance Through Financial Arrangements
"Today, we have many valuable financial resources
that can provide financial alternatives to fit in patients'
budgets that will enable our patients to receive the treatment
they want, assuming the financing is presented in an attractive
manner. Now patients can proceed with care instead of saying,
"Let me think about it."
Healthy is Your Practice?
"Has your practice had it's annual physical? Where
does your practice need attention for it to be optimally
productive? By using your practice statistics, we can easily
determine the health and well being of your practice."
to make the Best Treatment Affordable
"Freedom to perform the type of dentistry you prefer
is high on the list of desires of many dentists. As patient
awareness and desire to look better and to keep their teeth
for a lifetime and with many dental services being discretionary,
it seems it should be easy for dentists to have long term,
high quality dentistry accepted. So why isn't there more
case acceptance in your practice?"
Your Value causes Many Problems
"It never ceases to amaze me that dentists want
to do the best for others, but are willing to settle for
less than the optimum themselves. They often don't realize
that this low valuation causes many seemingly unrelated
problems in their practice."
Are You Serving It or Is It Serving You?
"Setting up a consistently repeatable and effective
schedule is one of the greatest challenges that face a dental
practice. Coordinating staff and patients in an efficient
low stress manner is a difficult if not elusive objective.
If you do not have a clear scheduling format for your practice,
your appointment book will control your office instead of
your business assistant."
Cardinal Rules of Outstanding Patient Service
"To be massively successful with your patients,
take a look at incorporating the following 6 rules for outstanding
patient service and I might add, an outstanding reputation
with your patients and in your community."
"Most things in life are quite simple; unfortunately
we humans love complicate them. In this age of more complexity,
our environment and our circumstances, tend to direct our
lives at an ever-increasing pace. This is especially true
Patients Don't Accept the Treatment They Need
and What You Can Do About It.
"I have yet to speak with a dentist who doesn't
tell me sooner or later that one of the biggest frustrations
in dentistry is patients who really need treatment yet fail
to accept recommendations or fail to follow through as agreed.
Why does this happen? How can people, many of who could
easily afford treatment, walk around knowing they need dentistry
yet do nothing about it. In order to get a clear idea of
why they don't accept your recommendation, let's look at
why they would accept treatment."