The Coaching Program

Testimonials

What do our clients have to say about the success The Coaching Program has helped them achieve in their practices? To hear what these Doctors say about us, click on each name.

"It made my life fantastic! I didn't learn business in dental school, Bob taught me that. I still can't believe what we, as a team, have accomplished in our practice"
-- Dr. Mike Puckett, Jamestown, NC

"Even though we were already doing well, The Coaching Program helped us increase case acceptance and production dramatically. Last year, we were able to work only 180 days, take a three-week vacation for the first time in my career, and still have my best year ever! Dr. Willis' coaching also allowed me to unify my staff and streamline the practice systems. As a result, the staff has shared in the success of the practice, both financially and otherwise."
-- Dr. Jay Shartzer, Bonita Springs, Florida

"Since joining Dr. Bob Willis and the Coaching Program, I have experienced more organization, higher production and collection and less stress in my dental practice. I now have employees who are motivated and excited about providing the highest quality dental care to our patients. Also, my practice has more organization and direction because of principles and ideas brought to us by Dr. Willis. I am enjoying greater financial rewards and look forward to spending less time working."
-- Dr. William Hall, Jr., Macon, GA

"The times we are entering are quite uncertain. It is possible that even a high demand, high quality office could suffer in an economic downturn. The Coaching Program has given us tools to lower our overhead and make us better equipped to handle times when the country is experiencing financial difficulty. Of all the tools that we were given, the most important is the ability to "actively listen". This skill requires constant reinforcement for most of us. The Skills Enhancement Workshop does a great job of helping us remember the things that are most important in dealing not only with our clients but also with our families, staff, and the world in general."
-- Dr. Richard Pence, MAGD, Lincolnton, NC

"I began my private practice in 1965. Over the years, I spent a lot of time at the Pankey Institute and in Dr. Pete Dawson's courses and my practice experienced the typical ups and downs. Fortunately, my friend Dr. Art Molzan referred me to Dr. Bob Willis and The Coaching Program in 1996. At that time, I was in remission from lymphoma and I was soon glad that I hadn't sold my practice the year before. Thanks to Bob's guidance, my practice just keeps getting better and better, and last year was the best year in my 35-year career! I had spoken with Bob about selling my practice and working part-time as an associate. But, I'm now in my seventh year of remission from my lymphoma and I've decided that since I now have my practice just the way I want it, I'm going to stay in my practice as long as my health holds up and I enjoy doing dentistry."
-- Dr. George Ramsey, Cape Coral, FL

"Prior to The Coaching Program, we offered several financial options, just as we do now. The difference is that we offered them all at one time, with no pauses, and then had the patient choose one. We were overwhelming them with options without communicating the benefits or value of each option. This left the patient too confused to make a decision. When we received the sample scripts, we modified them to fit our practice and then implemented the system. Since that time we have been so much more successful in getting patients to schedule treatment and have a firm commitment from them on their method of payment. Thank you!.
-- Mary Linda with Dr. Lee Ann Hovious, Knoxville, TN

"My practice was too busy. It seemed like marathon dentistry. The personal coaching from Bob has been a very good experience. I wanted to get my practice the way I wanted it early in my career, before I went through a lot of the problems other dentists seem to encounter. It really worked!"
-- Dr. Robert Ogden, Granite Quarry, NC

"I was looking for less stress, more harmony, more money and more time off. All of my expectations have been fulfilled. Bob helps you clarify a plan that fits you, the individual dentist, then coaches you so that it gets implemented."
-- Dr. Brendan Dwyer, Ft. Myers, FL

"Before we were introduced to The Coaching Program several years ago we worked Monday through Friday, 8am to 8pm, seeing everything from root canals to extractions, and had an accounts receivable balance of $160,000. We now work 8:30 to 5:00, Monday through Thursday, our accounts receivable balance is now $10,000, we average $2,500 bonus per staff member per month, and have patients that bring us gifts and actually pay us at the time of service. The Coaching Program has totally changed our dental practice and we now love what we do!"
-- Dawn Hall with Drs. Bob Kulp and Sharon Reid, Winston Salem, NC

"I wanted to get overhead under control. Overhead is now 55%. I'm more profitable than ever! My staff is down from 9 employees to 5 employees. And, I was happily surprised with the by-products: more time off and a smaller staff means fewer management headaches. My staff is far stronger, happier, and better compensated. This works!"
-- Dr. Dennis Brown, Owensville, OH

"How much? I can't afford it. I don't have that much money! Does that sound familiar? It does to me. How many times have you wanted something expensive and if you had to pay for it all up front you would not be able to have it? A house, car, motorcycle or even new furniture are some of the things we would like to have, but if we could not make monthly payments would not be a possibility. The same is true for patients wanting excellent dentistry. Finding out what is financially comfortable is important to our patients and to our practice. Knowing they can have healthy teeth and gums without compromising other financial obligations gives them a reason to smile. Knowing we have made a difference in someone else's life makes our job worthwhile."
-- Crystal Cashion with Dr. Donald Cheek, Statesville, NC

"The workshop we attended was refreshing and challenging change of pace. Through group interaction, question and answer sessions and role playing we learned new ways to deal with various situations and reinforced basic day to day principals The Coaching Program promotes. As a whole I give the workshop high marks. Everyone enjoyed themselves, learned something and left motivated. I was very pleased."
-- Dr. Michael Amburgey, Johnson City, TN

"We cut back our work days dramatically, but daily production has increased dramatically, so we're ahead of where we were. We don't deal with insurance anymore. We've streamlined our operation considerably so we now operate with one less front desk person. Because of the way we now can really take of patients, the patients we're getting now are good patients who are willing to pay at the time of service."
-- Dr. Mark Wilkinson, Greensboro, NC

"So often we are told how to do things in a management seminar but we can't make them work in our own practices. Because of the follow-through in Bob's coaching program, we've been able to make those things work in our practice. I think Bob's communication skills are excellent. With his experience as a dentist, it is helpful because he knows where we are coming from. I would say the benefits are so great that you should do yourself a favor and get right with it!"
-- Dr. Rick Bowen, Columbus, OH