The Coaching Program

Testimonials

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"Bob Willis and The Coaching Program have improved my practice dramatically in both enjoyment and profitability. This is not done with a quick-fix approach. Rather with proven principles that are employed as your practice is ready to absorb them. Each step carries you further and further. Soon you look back and think, 'Why didn't I do that years ago?' I certainly thank Bob Willis for all his help."
-- Dr. Mike Womble, Naples, FL

"The Coaching Program consultants did a great job in giving us a "boost" at the workshop. Their effective presentation of "Unlocking Your Potential" reinforced The Coaching Program's philosophy of being patient centered. The focus on communication with our patients, through active listening, reminded us how important it is to listen in order to understand. With understanding we can then offer suggestions and solutions. The small groups were beneficial in helping us realize we are not alone in the obstacles and difficulties we face. Each office seems to have the same, or nearly the same, problems to solve and objections to overcome, when it comes to dealing with patients."
-- Janyth Riley with Dr. Amburgey, Johnson City, TN

"Working with Bob and The Coaching Program has been instrumental in helping my staff and me become more productive and efficient without compromising quality and patient care and service. We have successfully transformed our practice to one that better serves our patients, community, our staff and myself. This program has greatly enhanced our ability to communicate with our patients and each other. We have successfully merged a retiring Dr's practice with our previous practice and integrated additional Drs to serve our new patients. The support of The Coaching Program continues to be of great value in our journey."
-- Dr. Charles Wade, Lancaster, SC

"Dr. Bob Willis has been a great facilitator for positive changes at our office. Through his coaching, communication among our staff and with our patients has improved tremendously and this has led to greater case acceptance. We also have better systems in place and our office is better organized. Last but not least, our goals are in alignment with the way we want to practice and we have a more pleasant office environment."
-- Drs. Vasco and Beth Lowery, Toccoa, GA

"For those who feel lost in the jungle, here is a guide with a simple to follow road map to lead you on SUCCESSFULLY!!"
-- Dr. Bob Carman, Anderson, SC

"When I first started working with Dr. Joe Palmer, I had no experience working in a dental practice. So, everything was very new to me. Within the first 4-6 months Dr. Palmer put me through all of The Coaching Program classes. I learned so much with Dr. Willis and The Coaching Program consultant; they really helped me with financial closings. I think the two most important things I've learned were how to welcome and make sure new patients were comfortable in your office, and financial arrangements and closings. Once you feel confident about yourself it becomes so natural. Dr. Palmer, Janice and Kim have been very patient, and helped me see examples of how Coaching Program systems have really worked in our dental practice!"
-- Celia Bridges with Dr. Joe Palmer, Piedmont, SC

"As the wife of a dentist I have found that the stresses of the offices are often not left there but brought home. For this reason I am overjoyed with the results of The Coaching Program. Michael's days are less stressful; he does not seem to be bogged down with all the minute details he always had to address. The systems that are recommended have helped to answer a lot of the questions before they are brought to him. Overall, I think that The Coaching Program has had a very positive effect on Michael both at the office and at home. Thank you for making all our lives less stressful."
-- Cynthia Amburgey with Dr. Michael Amburgery, Johnson City, TN

"The Coaching Program and its Case Acceptance concepts have been a wonderful team building experience for our office. We routinely receive comments from patients about how comfortable they are in our office. They also say that they appreciate how we listen to them and the time we spend with them to learn what they want for their dental health. Having just experienced a "sneak preview" of the videos at a recent Coaching Program seminar, I can see how they will help get the team on track. They will also be a wonderful way to assimilate new staff into the office. I guess the best testimony for their effectiveness is that patients are opting for comprehensive care and happily getting these larger cases done. What more needs to be said!"
-- Dr. David Smith, Fishers, IN

"I always look forward to The Coaching Program seminars because they help to recharge my communication batteries. What I liked most about the Skills Enhancement Workshop was the role-playing. It was very helpful to see how other people addressed and overcame communication obstacles. I learn and retain so much more when I see the scripts acted out, then the "light bulb" comes on and I see how easy it can be. The active listening and benefit statement scripts were also very helpful. If I am not actively listening and informing the patient of the benefits the treatment can provide, then they may never obtain the best dental care that they want and deserve. I want to have that level of communication skills and be able to use them with the greatest of ease."
-- Debbie Jennings with Dr. Amburgey, Johnson City, TN

"The office of Dr. Larry Holt became part of the Coaching family four years ago. I said family because that's how we think about everyone involved with The Coaching Program, Dr. Bob Willis, Natalie, Sylvia, and his wonderful staff in Tulsa. Since learning the concepts of case acceptance, our production and collections have doubled. It is all about offering the patient what he or she may want. This may be the same thing as what the patient needs; it's just not presented in technical terms. Instead of focusing on a particular problem you look at the big picture on how the patient can achieve the beautiful, comfortable smile they've always wanted and how they can afford it. I can't say enough about The Coaching Program. I would be happy to discuss it's merits with anyone who would like a one on one regarding the program.
-- C. Jean Whitt, CDA with Dr. Larry Holt, Hickory, NC

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