The Coaching Program

Testimonials

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"The Coaching Program has provided a model for our office to help it run more efficiently, more productively, and more profitably. It has empowered each staff member to be a leader but yet work together as a cohesive team committed to the welfare of our patients and the success of our practice.

Before The Coaching Program, our office operated at a break neck speed in four operatories scheduled a full 8 hours per day, 4 days per week, 52 weeks per year with numerous staff running "to and fro" to produce the "numbers" by quantity versus quality. This produced a lot of busyness, stress, lack of communication, and lowered the quality of dentistry. We were taught how to continue working hard but smart while in the office and to schedule time off for needed relaxation to rejuvenate our bodies and minds.

The Coaching Program enabled us to create a mutual team vision for our office and to set goals to accomplish that purpose. It taught team members to be proactive and to take ownership in the practice. Block scheduling allows more one-on-one time with the patient and completion of larger segments of treatment per visit. This permits a higher quality of dentistry in a less stressful atmosphere and builds closer patient/doctor/staff relationships. It taught us to communicate with our patients, to find out their wants and expectations and above all to listen. Many principles of this coaching carry over into our personal and family lives. Our team of professionals all contribute to a well-informed patient who is treated respectfully with integrity and provided outstanding state of the art dentistry. This fosters relationships that last a lifetime."
-- Rita Elder, R.D.H. with Dr. Mike Puckett, Jamestown, NC

"Prior to The Coaching Program, our dental office was very hectic and disorganized. Every treatment chair was utilized at the same time, including hygiene. This means that the doctor had two rooms for treatment, operating at the same time along with two hygiene chairs that needed the doctor for exams every forty-five minutes with two more patients due to come in for treatment in thirty minutes. This does not include the time needed for chart entries, sterilizing or the disinfecting of treatment rooms, pouring models, lab, RX., etc. So this meant very little time for anyone to be with a patient. The doctor anesthetizes, then leaves, then comes back to do treatment on patient and then says, "goodbye" and that is it! It's very difficult to establish much of any relationship with your patients. What a tight schedule! Where did emergencies go? Good question. They had to be squeezed into a time slot that was already overbooked. Yes, you are tired at the end of the day and not very productive!

When The Coaching Program was introduced to our office, it seemed too good to be true. Block Scheduling, less stress, specific times in the day for specific treatment and additional earned (bonus) income! Wow! But with some adjusting and a little re-adjusting in addition to having a dedicated doctor and dental team, it worked. Change isn't usually easy, but it was certainly worth it. We became even more organized, more positive, and productive and we were able to give our patients so much more. We are able to treat them and have a relationship with them too. Our Dr. has time to really listen to and answer patient's questions. We all work more as a team. We re-focus, brainstorm, attend continuing education classes, attack problems together, do community charity work, and patients can see that we all love what we do and have fun at it. With the extensive technical classes our Dr. has attended, we are able to offer our patients even more in the way of options and newest techniques, procedures and materials. The doctor is able to attend these classes on our weeks off and still have a few weeks for actual vacations.

I believe the key to making The Coaching Program work so well is to go for it. If the doctor and staff work toward the goals they set, combined with Dr. Willis and his staff's coaching, the only things to lose are the things you don't want or need anyway; like stress, less vacation, less money, less time with your patients, each other and your family."
-- Annette McMillan-Braetzkus, Assistant/Treatment Coordinator
with Dr. Mike Puckett, Jamestown, NC

"What I like about The Coaching Program is how organized it makes us compared to other places I've worked. I like how not just one or two people care about how organized things are, but the whole staff cares. The benefits with this program are wonderful. You feel like you are being rewarded for a job well done, therefore, you work hard to earn those rewards. Ultimately, having this atmosphere makes a person less likely to leave this job. That way the staff stays longer, patients don't see a new, unfamiliar face every visit. This makes patients happier and more comfortable. This office has earned a reputation of having a happy, stable staff that works great together and cares about their patients."
-- Erin Bolin, Administrative Staff with Dr. Mike Puckett, Jamestown, NC

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